Refund policy
Return & Exchange Policy
At Epic Needs, all sales are final — we do not offer refunds. However, we do accept exchanges and offer store credit for eligible items.
If you have any questions about a return or exchange, please contact us at dimanche1986@hotmail.com.
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Eligible damaged items will be replaced with the same item (at no additional cost). If you prefer to upgrade or exchange for a different item, you’ll be responsible for any price difference.
Non-Returnable Items
Please note that we do not accept returns on:
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Sale items
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Gift cards
Exchanges
To ensure you get the item you want as quickly as possible, we recommend completing the exchange process by:
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Requesting a return for the item you have.
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Once approved, placing a new order for the replacement item.